Workplace IssuesCoaching for Performance in Challenging Situations
Course Aim: Coaching is a learning technique used to facilitate workplace improvement by providing focused and timely feedback.
Key Objectives: Understand the context of performance coaching; how and when it is used.
Apply coaching skills across differing individual perspectives such as underperformance and change through:
• insightful questioning
• layers of listening
• feedback
Recognise and understand why and when the conversation gets tough.
Apply tools and techniques to building confidence and competence in challenging situations.
Manage the responses to challenging conversations.
Book here for this course: http://www.adelaide.edu.au/hr/development/programs/#coaching/ Suitable for: Heads of School/Institutes/Branch and Directors Duration: 1 day
Effectiveness
Course Aim: Increasing your Professional and Personal Effectiveness.
Course Content:
Learn how to:
• what does “being effective” really mean?
• being clear on purpose: personally and professionally
• what is important? what is essential?
• the 3 M’s of Effectiveness: time management, self-management, and energy management
• the “Art of Flexibility”
• limiting beliefs and limiting behaviours – inability/reluctance to say “no” and want to control everything/inability reluctance to delegate
• approval seeking behaviour, perfectionism, procrastination and self doubt Booking contact: Professional and Continuing Education
Suitable for: All staff. Duration: 1 day
Resilience
Course Aim: The Resilience Factor Course Content:
• defining resilience and why it is important to be more resilient
• strategies for developing resilience at work and in your personal life, such as:
o developing useful PETs (Performance Enhancing Thoughts) to replace unhelpful ANTs (Automatic Negative Thoughts)
o learning how to use the Field of Acceptable and Respectful Behaviours
o identifying effective communication behaviours
• how to develop a ‘Personal Resilience Development Action Plan’
Booking contact: Professional and Continuing Education
Suitable for: All staff. Duration: 4 Hours Other recommended courses:
Hazard Management
Stress Management Dealing with Aggression
Dealing with Difficult, Angry or Aggressive Customers
Booking contact: Professional & Continuing Education
CARM Workplace Violence Training
Courses Available
1. De-escalating Aggressive Behaviours
2. Influencing Difficult Customer Behaviour
3. Influencing Negotiations
4. Short course in Robbery Safety
Course Aim: Learn to maximise the potential of others.
Course Content:
• The program is designed to provide practical advice and tools to tackle challenging situations Suitable for: Frontline staff Duration: Contact PCE or External provider. Other recommended courses: Hazard management,
Stress Management Assisting students in distress
Counselling and Disability Services
Topics Covered:
• How to talk with a distressed student
• How to quickly access support for a distressed student
• What to do if a student is at risk of suicide or threatening to harm others
• Practical resources for students on campus (eg Accommodation, Health Service) Booking contact: Counselling and Disability Services Duration: 1 hour Other recommended courses: Safety and Security for teaching staff. Stress Management Course aim: Managing stress in the workplace
Course content:
• the nature of stress
• what happens inside when you are stressed
• thinking habits that produce or reduce stress
• how to develop your awareness of stress, to use its helpful aspect, to prevent or reduce its harmful aspect
• the overactive mind
• physical health and stress
• assertiveness
• effective use of the breath, relaxation and visualisation
• your personal action plan
Booking contact: Professional and Continuing Education
Suitable for: Frontline staff Duration: 1 day 10112
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