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Further Enquiries

On Using MyUni
Telephone: 8313 3000
Helpdesk for MyUni
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Monday to Friday

On Learning & Teaching
Online Learning

Known Issues

As of 1 February 2012, MyUni is currently running Blackboard 9.1 SP7

ASSIGNMENT LATE SUBMISSION

  • The text under Due Date in the assignment feature is incorrect. It should read:
    Submissions are accepted after the due date and are marked Late

COURSE MENU LONG NAMES

  • Course menu items with long names do not display correctly when Menu Style is selected as Buttons.

SAFEASSIGN

  • As a result of feedback from academic staff gathered throughout 2010 we are now alerting staff that SafeAssign text matching reports sometimes return inconsistent results compared to Turnitin. We therefore recommend that staff consider using Turnitin rather than SafeAssign if consistent text matching reports are required. SafeAssign does work in many cases, but we have seen instances of inconsistencies in the degree of text matching between SafeAssign and Turnitin.
    You may continue to use SafeAssign if you choose to and it will remain a part of MyUni. However, the SafeAssign tool has been set to 'unavailable' by default. If you wish to  re-enable SafeAssign in your MyUni course go to Control Panel > Customisation > Tool Availability and then tick the boxes for SafeAssign and SafeAssignment.

    MyUni plugin for Turnitin is available for Semester 1, 2012 so that assignments submitted through MyUni can be automatically sent to Turnitin.

FIREFOX

  •  When using Firefox, on some tools, the focus is incorrect for some fields, the client needs to click out of the field and back into it in order to get it to work.

PERFORMANCE ISSUES

  • To increase the general speed and performance of your Blackboard shell:
    • Avoid lots of attached files or large files.
    • Avoid using the marked unavailable option.
    • Avoid attaching audiovisual files. Use a link from the file placed in MyMedia instead.
    • Content areas which contain items unavailable to students can experience significantly slower loading and response times than content areas with only available items present. By separating these items into different content areas within your Blackboard, you can assist in enhancing student access to materials. If you have nowhere to place your unavailable content items, you can create a new content area and link to it with a menu button.

GROUP ASSIGNMENT

  • Clearing All Attempts for a Group Assignment Does Not Allow the Group to Resubmit the Assignment

    When an instructor clears all attempts for a group assignment, members of the group are not able to resubmit the assignment.

    1. Create a course and enrol two students and an instructor in that course
    2. Create a group and enrol the two students in that group.
    3. Deploy an assignment to a content area and set it as a group assignment for the group created above.
    4. Logout and log back in as one of the students created above.
    5. Submit the assignment on behalf of the group.
    6. Logout and log back in as the instructor.
    7. Access the Grade Center.
    8. Click the chevron next to the group assignment and select "Clear Attempts for All Users".
    9. Observe that the attempts no longer appear.
    10. Log out and back in as the student.
    11. Go to resubmit the assignment. Note that the original attempt still exists and the group is not able to resubmit the assignment

CONTENT AREA

  • Audio .MOV Files Not Treated as Audio Files

    When trying to upload a .MOV file that only contains audio into a content page, a pop-up indicates that the .MOV file is not a valid audio file even though it is listed under 'Help' as a valid audio extension.

    1. Access a Blackboard course an instructor.
    2. Navigate to a content area.
    3. Point to Build Content and select Video.
    4. Click Browse My Computer and select an audio-only .MOV file.
    5. Note that you are able to click Open and it will fill in the values on the screen.
    6. Click Cancel.
    7. Point to Build Content and select Audio.
    8. Click Browse My Computer and select an audio-only .MOV file.
    9. Note error: "Select a valid audio file."

  • Control Panel does not open as expected.

    If a course content area is opened in a new tab and any item selected in the Control Panel  will not open in the main frame content area.

    1. Log in to Blackboard Learn as an Instructor.
    2. Enter your Blackboard course.
    3. Right-click on the Content menu button and select Open in New Tab.
    4. In the new tab select Control panels, Course Tools, Blogs window does not change.
    5. Selecting Blogs does change the original tab.

    Solution

    Close new tab and navigate in original tab

GRADE CENTRE

  • Gradecentre  Columns created with a Category of "No Category" causes the "Needs grading" functionality not to work

    If a Gradecentre column is created with its category set to "No Category," an error will be encountered when attempting click "Needs Grading" from the control panel in the Grade Center.

    1. In a Course, create a Test with a manually graded question.
    2. Navigate to the Grade Center and choose "Edit Column Information" for the Test's column.
    3. Set Category to "No Category" and Submit.
    4. Login with a student account and submit an attempt for the test.
    5. Log back in as an Instructor and navigate to the Grade Center.
    6. Select "Needs Grading" and note the error.


  • Students can view assignment grade for hidden Grade Centre column

    When an assignment column is hidden from students in the Grade Centre, a student can still see his or her grades and comments by accessing the assignment from the content area.|

    1. Access a Blackboard course with at least one submitted Assignment attempt.
    2. Navigate to the Full Grade Center.
    3. Locate the Assignment's column and click the column header to access the contextual menu.
    4. Click Edit Column Information.
    5. Onthe Edit Column page set Show this Column to Students to No.
    6. Click Submit.
    7. Click the chevron next to the student's attempt in the Assignment column and select the attempt.
    8. Type a grade and comment and submit.
    9. Log back in as the student.
    10. Access the Assignment from the content area.
    11. Observe that the grade and comment are visible to the student.

    Workaround

    Making the Assignment content item unavailable to students after the due date ispassed.


  • Grade Centre error when cutting and pasting words into 'Description' field when creating a column

    When creating Calculated Column,pasting text from a word document into description feild resluts in an error. If creating a Column and pasting text from a word document into description a popup 'Must not contain more than 1000 characters: Description. Reduce the size of the input by 17319 characters.' is displayed, independent of the size of the paste text.

      1. Go to the Grade Center.
      2. Click Create Calculated Column.
      3. Click Total Column.
      4. name column, then paste text from word document s in description
      5. submit

    Workaround

    Paste text into text editor first. ie MS Notepad.

     

JOURNALS

  • Special Characters in Filenames prevent opening linked files in Journal Entries

    Users cannot open files linked in the Journal Entries if the filenames have special characters in them.

    1. Access your course as Instruction.
    2. On the Content Area click Add Interactive Tool > Journal.
    3. Click Create New Journal button.
    4. Make sure the Journal Availability is set to True and click Submit.
    5. Link to the Journal and click Next
    6. Logon as the new Student and go to the Content Page where the Journal is deployed.
    7. Click on the Journal > Create Journal Entry.
    8. Addanything for the Title and inside the VTBE use the Attach File icon to upload any file which has () in the filename for example.
    9. Click on Post Entry.
    10. Goback and click on the link to the file with the () in the name and receive anerror like "The specified resource was not found, or you do not have permissionto access it."

MASHUPS

  • Always appear at the top of Content Items in Firefox

    In Firefox, mashups added via the VTBE will always appear at the top of a Content Item. This occurs regardless of where the creator has the cursor when inserting the mashup into the item.

    1. Using Firefox, Navigate to a Course and enter a Content Area.
    2. Click Build Content > Item.
    3. Enter a name for the item, and add text to the item via the VTBE.
    4. Add a YouTube video below the text by clicking the Add Mashup icon and clicking YouTube Video.
    5. Create the mashupusing any video and Submit
    6. Note that when viewing the Content Item, the YouTube video appears above the text.
  • YouTube videos embedded using Mashups in Internet Explorer 8 do not display correctly in Firefox 3.6.

    When Internet Explorer 8 is used when an Instructor embeds a YouTube video using Mashups in the Text Editor, JavaScript code is displayed when the item is viewed in Firefox 3.6.

    1. Open Internet Explorer 8 and log in to a course.
    2. Access a content area.
    3. Point to Build Content to access the drop-down list. Select Item.
    4. On the Create Item page type a name.
    5. In the Text box, click the Add Mashupbutton in the third row of Text Editor functions. Select YouTube Video from the drop-down list.
    6. Type a term in the Search box and click Go.
    7. Click Select for a video.
    8. On the Create Mashup Item page, under 2. Mashup Options, select Embed Video in the drop-down list.
    9. Click Submit.
    10. View the content area item in Firefox 3.6. Note the JavaScript code that appears.

    Workaround

    Firefox can be used to embed YouTube content to avoid issues encountered when IE8 is used when embedding the content.